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| The following guidelines are designed to familiarize you with the policies and procedures of COMPASS SPEAKERS AND ENTERTAINMENT INC. and the Luxury Cruise Lines we represent. In addition, we hope the information presented will help answer some of the many questions you may have prior to sailing. | ||||
| PRE-CRUISE | ||||
| COMMUNICATION THROUGH COMPASS ONLY The cruise line has asked that all questions pertaining to your cruise be directed to COMPASS. At no time should you or your travel companion contact the cruise line directly unless advised to do so by COMPASS. INFORMATION REQUIRED To assist the Cruise Director in promoting your presentations, the following information should be prepared and emailed directly to COMPASS as soon as possible. If you do not have access to email, kindly FAX or send this information with your deposit.
TRAVEL ARRANGEMENTS/TRANSFERS
TRAVEL INSURANCE/IMMUNIZATIONS/VISAS |
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| CRUISE | ||||
| ATTITUDE/IMPRESSION Please remember that, once on board, whenever you are in public you are on stage. How you conduct yourself in front of the guests will directly impact attendance at your presentations and ultimately your ratings. Be approachable. Let the guests discover that you are willing to share your knowledge and insight through informal conversations, as well as during scheduled presentations. Remember that you are aboard to enhance their cruise experience. Be satisfied with your assigned accommodations. Please do not try to change your cabin/suite or offer to pay for an upgrade under any circumstances. Please accept your assigned seating in the dining room; your preference may not always be possible. Proper dress protocol should be observed in accordance with the Daily Programs recommendation. With regard to your presentations, clothing appropriate to your position is expected. Remember that guests always come first. Please keep this in mind with regard to seating in Public Areas, Entertainment Events, Tour Disembarkation, Dining Arrangements and Immigration Procedures. Above all, please remember that this luxury cruise line has chosen to work with COMPASS because they want speakers, instructors and clergy who are not only consummate professionals, but also pleasant and easy to work with. CRUISE DIRECTOR & STAFF The Cruise Director is responsible for all Lecturers/Instructors and Religious Service Leaders. Please introduce yourself to him or her as soon as possible following your embarkation. Please confirm with the Cruise Director that information pertaining to equipment requirements for your lectures/ classes/services has been received and will be available. Remember that the Cruise Director and his/her staff are responsible for numerous activities on board; therefore, please try to be as flexible and accommodating as possible. PERSONAL SCHEDULE Be knowledgeable of your personal Lecturer Schedule so you are able to answer inquiries from guests, and please refrain from asking to be rescheduled from assigned locations and times. Please check the Daily Program (delivered to your cabin each evening) to make sure there have been no changes to your originally scheduled time and location, and remember to be aware of time zone changes. Please be fully prepared and at the assigned location 20 minutes prior to the commencement of your presentation. Please ensure that the duration of each presentation does not exceed 60 minutes, as other activities may be scheduled directly after your own. AMENITIES Full dry-cleaning and laundry services are available aboard ship and will be billed to your on board account. Self-service washers and dryers are also available on most of the vessels we represent. All cabins and suites feature 110/220 volt outlets. All vessels have medical facilities equipped to provide care for illness and accidents. Official currency on board all vessels, with the exception of the Caronia, is the U.S. Dollar. The official currency of the Caronia is the British Pound. We encourage those sailing on this vessel to carry their personal funds in the form of travelers checks, which can be both cashed and purchased on board. Please note that charges for services and products purchased on board the ship must be reconciled prior to disembarkation. Cash, checks and credit cards are accepted. GRATUITIES When traveling on board a Seabourn or Silversea vessel, gratuities are included. On all other vessels, gratuities are the responsibility of the Lecturer/Instructor/Clergy and are normally charged to your on board account. REMUNERATION You should not expect offers of remuneration or compensation, resulting from problems encountered by the vessel, to be extended to you or your companion. COMMENT FORMS At the end of each cruise a quality assurance questionnaire is distributed to all guests. Please feel free to complete this survey accordingly. However, we would ask that you reserve any negative comments/suggestions for your COMPASS post-cruise report. Depending upon your position, your name and expertise may be included in the quality assurance questionnaire. At no time should you ever mention these ratings to guests in advance of their distribution, nor should you ever solicit ratings from guests. If you have been successful in socializing with guests and offering the best possible program to increase their enjoyment and enrichment on board, your ratings will reflect that. FINANCIAL ARRANGEMENT Guests, crewmembers and other lecturers/instructors will often inquire about the financial aspect of your booking arrangements. Please do not, under any circumstance, discuss or exchange this information. Simply state that your engagement was coordinated through COMPASS SPEAKERS. It has been our experience that disclosure of this information inevitably leads to uninformed comparisons and creates an uncomfortable situation for all involved. |
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| POST CRUISE | ||||
| CRUISE REPORT Upon your return home we would appreciate your sending us a brief report on your trip including but not limited to: the name of the Cruise Director, the number of presentations given, average attendance, your perceptions of your performance, any difficulties encountered, if weather (i.e. rough seas) was a factor, information you think might be helpful to future lecturers/instructors/clergy, etc. It would also be helpful if the Religious Service Leaders would take note of the supplies available on board and advise of anything that should be ordered for future religious holidays. This report can be emailed, faxed or sent via regular mail at your earliest convenience. FUTURE BOOKINGS The cruise line will contact us directly with regard to the ratings and comments received pertaining to your performance. We will use this information, in conjunction with your cruise report, to determine future bookings. IMPORTANT: One of our many responsibilities as an agent is to alleviate the ever increasing number of inquiries the cruise line receives regarding Lecturer/Instructor/Clergy positions. Therefore, all inquiries pertaining to subsequent bookings should be directed to COMPASS ONLY. Please be advised that any direct contact with the cruise line will jeopardize future bookings. In closing, we thank you in advance for your adherence to these COMPASS Standards of Excellence, and hope you will feel free to contact us with any questions you may have. All of us at COMPASS SPEAKERS AND ENTERTAINMENT INC. wish you and your guest a pleasant and safe journey. We hope you enjoy yourselves and make the most of this fabulous travel opportunity! |
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